Customer Support Engineer

About CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we’re now expanding our neural network – literally and metaphorically. The Role:You’re the frontline hero, the voice of InfinitePay. In our high-octane world, you’ll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.What You’ll Be Doing: • Engage with customers through chats, emails, and calls, offering stellar support and solutions. • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. • Provide alternative solutions, aiming to retain and delight our customers and clients. • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. What You’ll Need to Succeed: • Exceptional communication skills, adept in various interactions. • A keen desire to create outstanding customer experiences. • Analytical prowess and logical problem-solving skills. • A sense of ownership, treating each situation with responsibility and dedication. • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. • Fluency in Portuguese. • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. • Basic knowledge of SQL. Nice To Have: • Familiarity with programming languages, particularly Ruby || Python • Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences. What We Offer: • A chance to grow and learn in a supportive, dynamic environment. • A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation. Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together. By applying for this position, your data will be processed as per CloudWalk’s Privacy Policy that you can read here in Portuguese and here in English.